Refund policy

We are confident that you will be delighted with your purchase. However, under our 'no quibble' policy, if you wish to return the goods then please do so within 28 days of receipt and we will be happy to provide a full refund or exchange. Please note that goods returned under our 'no quibble' policy must be returned unopened in their original packaging and in a saleable condition. Please note that due to the nature of the products ‘saleable condition’ means items must not be worn or washed. If the item has been worn or washed it will be deemed ‘not saleable’. 

Refunds will normally be processed within 7 working days of the goods being received by us.

Unless the goods are faulty or damaged, you will be responsible for the cost of returning the goods to us. Please quote your invoice number, name, address and telephone number with all returns. When returning goods we advise you obtain a free certificate of posting as we cannot accept responsibility for returned goods that are lost or damaged in transit. Credit card refunds can only be credited back to the original card that the goods were bought with; if these details are not supplied there may be a delay in your card being refunded. Our returns policy does not affect your statutory rights as a consumer.

Returned goods must be clearly marked Returned goods must be clearly marked "Returns" and posted to: Close Parent Ltd.  C/O 3PL Lockett Road, South Lancs Industrial Estate, Wigan, Greater Manchester, WN4 8DE